Opened towards the end of 2010 and based in the centre of Douglas, Hot Wok is a takeaway specialising in high quality, authentic Chinese cuisine.

As a new entrant in a busy market, Thuan Nguyen, the owner of Hot Wok , recognised that online ordering was an efficient way to differentiate his restaurant from the competition. In January 2011 Eat it Now created a bespoke website for Hot Wok using our market-leading online ordering software.

www.Hot Wok.im allows Hot Wok ’s customers to order online from the Hot Wok menu and to pay for their order online using a debit or credit card. Unlike other online takeaway ordering sites; Hot Wok’s customers go directly to Hot Wok’s website and therefore do not see any of Hot Wok’s competitors.

Once Thuan had printed his new web address on his menus using Eat it Now’s ultra competitive menu printing service, Hot Wok ’s online orders increased significantly and have continued to grow reflecting the general trend of customers demanding more and more online services. In addition, Thuan has also been able to take advantage Eat it Now’s unique customer portal which allows Hot Wok to send special offers by SMS and email directly to its customers free of charge.

Hot Wok is a real success story and highlights the necessity for takeaways to join the online revolution. By partnering with Eat it Now, Hot Wok has been able to establish a bespoke website using cutting-edge technology and increase online orders by 400% in just 6 months. This translates to the value of Hot Wok’s online orders increasing from under £100 per week to approaching £500 per week.

To order from Hot Wok or check out its website, please visit www.HotWok.im